How can we help?
How your order works
Automated with the roasters, direct to you
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Your order routes instantly
Our systems are integrated directly with every roaster, so the moment you check out your order goes straight to them — no manual handoffs, no delays.
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The roaster ships it direct
Your coffee is roasted, packed, and shipped by the maker themselves — fresh from the source. Tracking lands in your inbox automatically once it’s on the way.
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We’re here if you need us
Most answers are in the FAQ below. For anything else, drop us a message and a real human will help.
Quick answers
Before you reach out
Where’s my order? Do I get tracking?
Yes — tracking is emailed to you automatically once the roaster packs your order. Because everything is roasted fresh and ships direct, allow a few business days to dispatch.
How long does shipping take?
It varies by roaster, but most dispatch within a few business days, then it’s standard carrier transit to your door. Free shipping on orders over $150.
Can I change or cancel my order?
Orders route to the roaster the instant you check out, so message us as fast as you can and we’ll try — but once it’s in production we can’t always make changes.
Something’s off with my order?
Send us your order number and a photo and we’ll make it right. Equipment and gear are covered by a 30-day return policy.
Is there a phone number?
We run lean on purpose, so more of every order goes to the independent makers. We handle support by message and reply within one business day.
Still need a hand?
Most questions are answered above. If you still need us, send a message and a real person will get back to you — usually within one business day.